Orange internal statement on Blackberry Bold quality issues
Chris | October 9, 2008
We mentioned the other day about Orange removing the Blackberry Bold from sale due to quality issues, well today we received an anonymous tip off with an alleged copy of the Orange internal statement explaining the decision to their staff. Seems like Blackberry have a few problems to iron out with the Bold, you can read the alleged statement after the break.
Internal Orange Statement on the Bold:"Following reports of software issues with the BlackBerry Bold handset across a variety of mobile operators, Orange has decided to act in the interest of its customers by suspending shipments of the device in the UK. We are currently awaiting feed back from RIM as to when an industry wide fix for these issues will be in place, and expect this suspension to be an interim measure.We apologise for any inconvenience this issue may cause you."next stepsBlackBerry/RIM are doing everything they can to resolve this issue and will be completing full testing and validation to ensure future handsets do not have any quality issues. This may take a couple of weeks so it’s up to us to do what’s best for our customers.
Thanks for the info!!




















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Are they WACKED, i run a seal fleet of bolds
Andrew | October 10, 2008Are they WACKED, i run a seal fleet of bolds in our company and talk with several other bold owners, how is this hand set a disaster, thats funny, this by far is the best we have used and had, and we started with them back with the pager r900’s
just dont get why some networks work and other dont….work fantastic here in canada
andrew
blackberryunderground.com
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TPile » Blog Archive » BlackBerry Bold in Trouble? Orange UK Suspends Bold Shipments | October 10, 2008[...] Following reports of glitches in the device across different carriers, Orange is waiting for feedback from RIM regarding a fix which could take up to weeks, according to a internal Orange statement posted on Mobile Tech Addicts website. [...]
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So what are we meant to do if we have
Phil | October 10, 2008So what are we meant to do if we have a orange blackberry bold that is faulty??? have orange organised anything to sort their current customers out??
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Has anyone had trouble using the bluetooth to connect to
David | October 13, 2008Has anyone had trouble using the bluetooth to connect to a MB 550? I can’t seem to get mine to pair.
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I have had exactly the same problem as others. I
abukalam | November 5, 2008I have had exactly the same problem as others. I notified Orange within a fortnight and told them I want to cancel my contract. they eventually answered after numerous contacts by me saying I would have to pay them £660 British Pounds. I told them the device is faulty and that they broke the contract by suppying me with an unworkable device. Can any one tell me please if I am entitled to cancel the contract or not. I am 66 years old. Bob
I don't know if you could get a refund
admin | November 5, 2008I don’t know if you could get a refund but I would certainly be demanding a replacement phone at the very least, they have admitted the problem and need to look after their customers
So do we have a upgraded software yet, can i
Niaz | November 11, 2008So do we have a upgraded software yet, can i have the link pls…i can access address book, battery life is bad, from email i cant even search or it doesnt list names…Gosh…
[...] is true it is bad news especially for Orange
Orange HTC Touch HD problems | Mobile Tech Addicts | November 27, 2008[...] is true it is bad news especially for Orange after the problems they also had recently with the Blackberry Bold. Technorati Tags: orange,touch hd,problems Share and [...]